![]() ![]() Several days ago, I decided to attempt to switch from U Verse TV to Direct Streaming TV, mainly because I was being charged monthly for three ATT receivers to the tune of $30 (plus taxes and fees) for three receivers. In the meantime, reversing those DTV charges is the right thing, so thank you for working towards that. ![]() It's been a nice ride for us with your company however, these two experiences have been so horrible that it has impacted the time I have spent with my kids because of the negative phone calls with AT&T. My plan is to return the phones and say good bye to AT&T and hello to Verizon good bye to DTV and hello to Dish. Anyway, review the issue below and I welcome your response. I have spent hours on the phone with AT&T and basically they said, sorry, but we can't do anything - send the phones back - given all the issues AT&T is having with bogus BOGO offers, you would think they would tape every single BOGO sales call. This has been escalated several times to different people - none of these folks were able to help. The above issue is linked to an even bigger issue where the AT&T representative indicated to me that the BOGO was tied to my agreeing to combine my DTV billing with my AT&T wireless billing, you will read from the issue in the link below that the AT&T representative applied dishonest practices in adding a line that I did not agree to. Over billing, services shut off waste of customer time in talking with customer service reps who have not been properly trained to service issues related to combine billing. Summary: The integration of these two companies was poorly executed which has resulted in billing defects which could get DTV and AT&T in trouble. She said, we close at 9pm so there is no supervisor here even though, the the DTV customer service page indicates that they offer 24/7 customer service. I asked several times to talk to her supervisor, but she said, no one was around even though her supervisor was whispering in her ear the whole time. I paid the bill, then she said "oh, we will charge you $35 reinstatement fee". After arguing with the customer service they waved the $5ġ0. I tell the Customer Service rep that there is no way for me to pay online and she said we will charge you $5. They provided me with no method to pay online.ĩ. I call back and they say you did not pay your bill - there is no presence of DTV on my AT&T account besides the branding of the website. 2 days later they shut off my DTV accountĨ. ![]() So I go to /paybill and it directs me to a unified AT&T DTV websiteĦ. They said OH, you have to pay the first bill, then it will be combined.ĥ. I received the second DTV paper statement, so I called and asked what the heck is this. I received the first DTV paper statement and assumed that it was a mistake because I have my AT&T bill paid automatically via my credit card/autopayĤ. The customer service rep for AT&T told me that my DTV bill will be combined with my AT&T billģ. I was provided a financial incentive to combine my Direct TV bill with AT&T through AT&T (NOTE: AT&T also screwed up my wireless bill)Ģ. The combined billing with AT&T and Direct TV is a complete nightmare.ġ. ![]()
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